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Update a ticket

Make changes to existing tickets.

Paramaters​

id - place in url​

Place the ticket id in the URL: ticket/update/tic_....

title - required​

Title of ticket.

description - required​

Additional information for the ticket.

status - required​

The flow or column to add the ticket to.

notify - required​

True(1) or false(0). If true, you may specify email or phone numbers to notify of creation and movement of ticket.

Notify requirements
If notify = 1 the following are also required

time - optional.
Specify a specific time to send notification of ticket creation.

type - required.
Can be email or sms.

contacts - required.
- If type = email send a concated string of email contacts seperated by a ,. E.g. example@example.com,example1@example.com
- If type = sms send a concated string of phone numbers contacts seperated by a ,. E.g. 1112223333,4445556666

notifySubject - optional.
Subject of message to be sent.

notifyMessage - optional.
Body of message to be sent.

automated - required​

True(1) or false(0). If true, involved partied specified in notify will be notified if a ticket remains in a flow longer than a specified length of time.

Code Example​

PUT - https://api.particlespace.com/api/v1/ticket/:id
var axios = require('axios');
var qs = require('qs');
const BEARER_TOKEN = 'SET_ME';
var data = qs.stringify({
  'title': 'Leaking faucet',
  'description': 'Leak under the kitchen sink in 1A requires new part.',
  'status': 'ON_HOLD',
  'notify': 1,
  'time': '',
  'type': 'email',
  'contacts': 'example@example.com',
  'automated': 1
});
var config = {
  method: 'put',
  url: 'https://api.particlespace.com/api/v1/ticket/TICKET_ID_HERE',
  headers: {
    'Authorization': 'Bearer ' + BEARER_TOKEN
  },
  data : data
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});